Shipping Policy
Our Shipping Policy was last updated 29 October 2025
1. Order Processing Time
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All orders are processed within 24–48 hours.
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Orders are not shipped or delivered on Sundays or national holidays.
2. Shipping Time (Delivery Duration)
Estimated delivery time within India:
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Standard Delivery: 4–7 business days
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Metro Cities: 3–5 business days
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Rural or Remote Areas: 6–10 business days
Delivery times may vary depending on courier availability, location, and other factors.
3. Shipping Charges
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Shipping charges are calculated based on order weight, delivery location, and ongoing offers.
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During special promotions or sale events, Free Shipping may be available.
4. Order Tracking
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Once your order is shipped, you will receive a Tracking ID and Tracking Link via WhatsApp/Email.
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You can track your shipment in real-time through the courier partner’s portal.
5. Address Information
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Please ensure that name, address, pincode, and mobile number are correct while placing the order.
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Benlook is not responsible for delivery delays caused by incorrect or incomplete address details.
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If the package is returned due to an incorrect address, reshipping charges may apply.
6. Delivery Delays & Unforeseen Circumstances
Delivery may be delayed due to the following reasons:
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Bad weather conditions
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Courier network issues
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Festivals or holidays
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Natural calamities
Benlook is not liable for delays caused by such external factors.
7. If You Did Not Receive Your Order
If the tracking status shows "Delivered" but you did not receive the package:
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Contact us at support@benlook.com within 48 hours.
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A courier investigation will be initiated.
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Refunds or replacements will be processed only after the investigation is completed.
8. Damaged Package or Missing Items
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If your package arrives damaged or items are missing, an unboxing video is mandatory as proof.
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Complaints without proof (video) may not be accepted.
9. International Shipping
Currently, Benlook ships only within India.
(International shipping may be added in the future and the policy will be updated accordingly.)
10. Customer Support
For any shipping-related assistance, contact:
Benlook
📧 Email: support@benlook.com
📞 Phone: 01169269450
🏠 Address:
AUSNARA BELLA,
Indus Bank, Bankura, West Bengal – 722205
India