Refund Policy
Thank you for shopping with Benlook.
We want you to have a smooth and satisfying shopping experience. This Refund Policy explains when and how you can request a return, exchange, or refund.
1. Eligible for Return or Refund
You may request a return or refund if:
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You received the wrong product
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The product is damaged or defective
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You have a size issue (exchange may be offered)
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You received an incomplete or missing item
2. Return/Refund Time Limit
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Return or refund requests must be made within 48 hours (2 days) of receiving the product.
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Any request made after this time may not be accepted.
3. Conditions for Return
To be eligible for a return:
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The product must be unused
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Not washed or damaged
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In original condition
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Must include tags, packaging, and invoice
Used or damaged items will not be accepted for return.
4. Refund Process
If your return request is approved:
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Refund will be processed within 7–10 working days
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Refund will be issued to the original payment method
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For Cash on Delivery (COD) orders, refund will be sent to your bank account or UPI
5. Exchange Policy
We offer exchanges for:
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Size issues
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Design change
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Color change
Exchange is subject to availability.
After an exchange is completed, refund is not allowed.
6. Non-Returnable / Non-Refundable Items
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Used items
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Customized/personalized products
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Final sale/clearance items
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Exchanged products
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Items damaged due to misuse
7. How to Request a Return
To request a return or refund, contact us:
Email: support@benlook.com
Phone: 01169269450
Please provide:
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Order ID
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Product photos/videos
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Description of the issue
We will respond within 24–48 hours.
8. Delivery Charges
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If you received a damaged/wrong product, delivery charges will be refunded
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For size change or preference change, additional shipping charges may apply
9. Contact Details
Benlook
Owner: Majibul Malllk
Email: support@benlook.com
Phone: 01169269450
Address: AUSNARA BELLA,
Indus Bank, West Bengal
Bankura, West Bengal – 722205
India